Interserver is an American based hosting service provider that has a fairly broad remit, while it promotes quality over cost on most of its prospectus. Since 1999 the company has served customers from its own high-end data centre in New Jersey, and they also have their own countrywide fibre network - an magnificent achievement.
Uptime & Reliability
There are many uptime claims provided, including a 100% uptime guarantee on their collocation hosting services. They also have a 99.9% guarantee for VPS plans but there’s no clear uptime guarantee on its web hosting especially shared hosting product. Their data center is state of the art, with fully redundant power supply and internet connections, which helps clients to avoid any type website downtime.
The entire web hosting packages comes with daily backups, which can help customers recover in the situation that there is an outage or disaster.
InterServer provides 24/4 live chat and telephone support via a toll-free number. There is also a nice ticketing system that is very easy to use and gets fast reply from their expert team of technicians.
There is a knowledgebase, self-help and a discussion forum. Some of the resources shown in the portal, such as the Troubleshooter and resources, but aren’t too active.
Money Back Guarantee / Cancellation Policy
Interserver provides peace of mind through a 30-day money-back guarantee on shared server hosting plans only. Dedicated server, VPS and colocation server clients can request a refund prior to their server being installed. All the Plans are billed monthly basis, and there are no long term agreements or exit fees, if you want to leave, just cancel your account and you won’t be charge after your current month is up.
Overall this is an excellent web hosting provider that has been giving their customers with great as well as affordable services for a very long time. Their stability is one of the best thing that has really helped them a lot to continue to grown and remain at the top over the years.
- Well established Hosting company
- Privately owned Company
- Great Hosting packages for all types of websites
- Countrywide fiber network in place
- No uptime guarantee on shared hosting plans
- No money-back guarantee for VPS or dedicated servers